The following evaluations are available in the Groups dashboard:
The evaluations of this dashboard are always based on user groups / teams. The logged on user does not have to be a member of this group, it is sufficient if he acts as the group leader or deputy. In addition, the option "Group leader must see all journals of the group" has to be set. Optionally, the right "Each member is allowed to see the journals of the other" can be used. So each group member is given the opportunity to log on to ProCall Analytics and can create evaluations of all group members. Otherwise, the group member sees only its own data.
The statistics can be affected by the following filters: Employees, time period or Internal/External/All Calls.
|Your administrator can block access to the group dashboard by enabling the "Allow evaluation only at group / team level" option in the ProCall Analytics administration (estos UCServer tab).|