User

Here you can set all users relevant settings. This includes the user's contact information, Numbers and line assignments, Services that can be used, group memberships and user rights. Depending on the user management not all the settings can be configured. Settings which can not be configured here must be edited in the leading user management.

General

Field Description
User name (login) This is the user name the user logs in with onto the estos UCServer . It corresponds to the Windows® login name if Active Directory® is being used.
Identity The identity of the user, in order for them to be clearly addressed in the Federation scenario. The address of the identity corresponds idealy with the e-mail address of the user, because then the user is also accessible from outside of the company via the federation.
First name The user's first name (e.g. Arthur).
Last name The user's last name (e.g. Dent).
Displayed name This is the user's full name (e.g. Arthur Dent). This can occur several times and is only used for display purposes. If the field is empty, a suggestion is automatically shown when the first and last name are entered.
User profile Here a user can be assigned to a user profile if more profiles than the 'default' profile exist.
E-mail address This is the e-mail address of the user. Among other things, it will be used for notifying the user about missed calls and voice-mail messages.
UC Password Usually the authentication of the users is carried out via the Windows® domain authentication. Alternatively a password can be defined here and the user login configured for the usage of a password User login.
User profile active User profile is active. The user can log on and use estos UCServer services.

Telephone numbers

The phone numbers of a user are the same as in their contacts. This applies to the estos UCServer users as well as to Federation contacts. The estos UCServer searches the lines to the phone numbers while the user account is loading. The user automatically gets the lines belonging to them without any other configuration. This characteristic can be configured via global settings and via user database specific settings. View Automatic linebinding.

Phone numbers and a user's line numbers have to be entered in super-canonical format, when using integrated user administration. Phone numbers from the Active Directory® are displayed as they are saved in the Active Directory®. During the loading of user accounts in the estos UCServer the numbers are converted into super-canonical notation. If you use several locations, the phone numbers have to be entered in the Active Directory® in super-canonical notation!

You are able to select the lines of the user via a button, as well as the business phone numbers and the other phones. The phone number of the line is then transfered into the respective field. Next to the button is displayed how many lines were found for the phone number. The user can use and control as many phones as they like (with the right licences), to a particular phone number.

Field Description
Business The user's primary business phone number
Business 2 Another business phone number of the user
Private The user's private phone number
Mobile The mobile phone number of the user. This phone number is used, for example, for the automatic setup of call diversions and to send SMS text messages.
Voice mailbox The user's mailbox phone number. The mailbox is the user's personal answering machine. This number is used for automatically setting up call redirections. It should be entered as an internal phone number (e.g. 147).
Recording server The phone number of an external call recording server. This field is only required if you use an external server instead of the integrated call recording server. If this field is filled, the entered phone number is used for the Call recording. If no number is entered, then the centrally configured number is used.

Other, for phones that cannot be seen by other users

Permits the allocation of phones which are not in the contact details of the user. The user can use these phones as usual. The line identifiers are always used if via the number of the user a linebinding isn´t possible. The line identifiers are not formatted by site rules and point directly to a line in the routing list. The user can use these phones normal. See Automatic line binding.

Field Description
First phone This is the user's personal phone's internal number. A phone can only have one owner. This assignment is also used for the offline journal.
Second phone You can specify a second personal phone for the user here.

Contact address

The contact address shows all contact relevant details of the user. They can be viewed by estos UCServer users as well as by Federation contacts (depending on the authorization).
A contact picture can be assigned to every user when using the integrated user administration. This picture is then displayed at different places in the estos ProCall. This photo is used (thumbnailPicture) if the Active Directory® user administration is used. The picture is scaled to the size of 96x96 pixels when it's saved or added.
In addition, you can also allocate a large profile picture for every user. This profile picture will be used by clients who are logged on via web services. During import, the profile picture will be automatically scaled to a width of 400 pixels.

Services
Enter here which software and functions the user is allowed to use. The user can obtain more rights through membership in a Group as mentioned here.

Field Value
CTI lines If this option is switched on, the user is allowed to use CTI functions.
If, on the other hand, the option is not activated, the user can use only presence and chat functions.
Configure user profile personally If this option is activated the user may change server-related settings themselves.
Start chat If this option is activated the user may send text messages to other users.
Softphone, audio chat If this option is activated, the user is allowed to use audio chat and softphone with other users.
Softphone, audio/video chat If this option is activated, the user is allowed to use softphone, audio chat and video chat with other users.
Accept screen sharing requests If this option has been enabled, the user may only use the screen sharing features when other users have invited them to do so.
Initiate desktop sharing If this option has been enabled, the user may independently share their screen with other users as well as invite other users to share their screens.
Send SMS If this option is activated, the user may dispatch text messages as SMS. For that the SMS text message dispatch must be configured in UCServer.
Send missed calls as an e-mail If this option is activated, the user receives e-mails for missed phone calls. For this the E-mail dispatc has to be configured in the UCServer. The user decides in the estos ProCall settings whether they want to use this feature.
Deliver unanswered phone calls as SMS text messages. If this option is activated, the user receives SMS text messages for missed phone calls. For this the SMS text message dispatch has to be configured in the UCServer. The user decides in the estos ProCall settings whether they want to use this feature.
Record calls If this option is activated the user may use the call recording function.
The call recording must also be configured.
Profile page visible to anonymous users If this option is enabled, the user contact data are visible via the business card of the Web service.
Use phone books If this option is activated, the user is allowed to use phone books as a contact data source. The usage regulations of the respective manufacturer are to be followed. Phone books are linked via estos MetaDirectory.

Additional lines
Here, additional lines can be made available to a user. These lines are then displayed on the Client in Favourites within a specific group that cannot be changed by the user. From there, these lines may be copied into other groups or into the monitor.

Field Value
Display outgoing calls If this option is activated the user may see the phone numbers and names with which this extensions makes calls if the calls are initiated from here.
Display incoming phone numbers If this option is activated the user may see the phone numbers and names with which this extensions makes calls if this extension is called.
Forward/pick up calls If this option is activated the user may pick up calls from this extension.

Authorizations
Which users have authorizations for the user just opened and what the authorizations are can be specified here.
User rights can also be granted through group membership and global allocation. These are, however, not visible.
This setting can also be changed by the user themselves via estos ProCall. For federation contacts these settings can only be changed in estos ProCall
Authorizations are always cumulative, i.e. if the authorization is given in one place it cannot be removed again at another.

Member of
Here you can enter which Groups this users belongs to.
If Active Directory® is being used as the user management system, the P flag in the Type column will indicate that this group is the primary group of users. The primary group assignment cannot be configured here.

Status
This page displays when the user last logged in, which computer they used and what their current status is.
In addition, an overview is included, which shows currently used devices or programs of the user logged on to UCServer. It also contains the information whether the device shows active or inactive state.

Version 6.0