Lines

Here you can select which extensions will be made available in the network.

A line usually corresponds to a phone. All lines are displayed in the list which are available on the computer. The lines have been made available using SIP softphones or using a TAPI driver. The TAPI driver should have already been installed on the system. If you add a new driver under Control Panel - add Phone and Modem Options and the lines are added here accordingly. With some TAPI-drivers it is necessary to reboot estos UCServer.

Add a line (PBX)
estos UCServer supports central connection to telephone system through the system manufacturer’s CTI TAPI driver, through the supplied ECSTA connection or through SIP softphones. The TAPI driver and ECSTA connectors allow monitoring and remotely controlling telephones that will be operated with the system. The SIP Softphone Configuration will allow ProCall Client users to use their PCs as softphones in order to make calls through the telephone system.

Line properties
You can change some line properties directly in the list. A dialog can be opened via properties after selecting and marking a line. A line has the following properties:

  • Use lines
    The line is opened by the estos UCServer. Then the line can be used and users can be added.
  • Trunk line
    This line is treated specifically in estos UCServer if it is an outside line.
  • Activate journal
    All calls on this line are written to the database.
  • Private telephone
    In the journal all of this phone's entries are automatically marked as "Private" and are treated according to the rules of the Telephone journal. Other users are not able to see connected numbers or contacts on this phone.
  • Line addresses
    If the TAPI line has several addresses, you can define here whether incoming calls are notified to all addresses or only to one special address.
  • Internal phone number
    This is the phone number with which the phone can be contacted internally. The number is normally determined automatically (either from the address or from the line name). A phone number may only occur once. This phone number is the unique key with which the phones are assigned to users and computers. If you have dual phone numbers such as, for example, with parallel connection of terminal devices, you should use small letters to differentiate the phone numbers. If you have two lines with the phone number 111, you should give one line the number 111 and the other the number 111b.
  • Location
    Defines the Location of the line, if the location wasn't configured via the line group. The location defines, for example, the number formats and the dialing rules.
  • Call redirection
    estos UCServer supports server-side call redirection. Various call targets can be added to the list of redirections. How long a call remains at the relevant extension if it is not answered must be additionally configured. The list of the first line which rings applies. Configured call redirections on lines which are gone through as part of a call forwarding scenario do not apply. All targets in the list must be activated by the server in the line manager. If a target is not monitored, the forwarding is stopped at this number.

Line group properties
The lines are gathered in groups. The group properties apply for all the group's lines. In order to display the group's properties, mark the group and click properties. A group has the following properties:

  • Use all the group's lines
    If this option is active all the group's lines are switched on.
  • Automatically use line
    If you have activated this option, the lines will be opened automatically once somebody shows an interest in this line (users, computer, remote TAPI driver, etc.)
  • Create line automatically as required
    This option is only available for ECSTA drivers.
    If you have activated this option, the lines will be set up and opened automatically once somebody shows an interest in this line (user, computer, remote TAPI driver, etc.). This means that computers can no longer select from the list of available lines, but must enter the respective number when a line is assigned to a user. The estos UCServer will instruct the ECSTA driver to open and provide the line in the telephone system. As soon as the driver offers the line, it will become operative automatically.
  • Activate journal for all lines
    Every call is written to the journal database for all the line group's lines.
  • Setup phone numbers
    If this option is set the lines' phone numbers are always automatically read out. This option should be deactivated if the phone numbers are not correctly recognized. The numbers for each line can then be entered manually.
  • Use the TAPI-line name
    As a rule, the phone number is displayed as the name of a line which is currently without an owner. If you wish to display the names supplied by the TAPI-driver for lines you should activate this option.
  • Group location
    Defines a Location for all lines of the line group. Next to the selection of a location, the following options can be configured:

    <Ignore>
    Permits assignment of different locations in the line properties for each line.

    <Automatically>
    UCServer will determine the location of the line based on the phone number. This setting will only work when the line can be assigned to a location using the extension. Therefor, the line phone numbers must have been accepted by the driver and automatically setup (manual assignment of line phone numbers not possible).

Characteristics of the line group - CTI functions
Here, you can configure extended settings for certain CTI functions.

  • Activate/deactivate CTI functions:
    Certain CTI features can be activated, or deactivated, from here. For example, features not properly supported by the telephone system can be hidden.
    -If you deactivate a function, it will never be offered irrespective of the status of the call.
    - If you activate a function, it will be offered accordingly if permitted by the status of the call.
  • Remote Office:
    Remote Office can be activated, or deactivated for all lines in the line group.

Characteristics of the line group - CTI feature codes
Here, you can configure extended settings for certain CTI functions.

  • CTI feature codes
    Here, you can deposit CTI feature codes of the telephone system which are offered in estos ProCall in the line menu if the line in question is not busy with a call. If a telephone call is generated from a selected feature code, this will be shown in the Client only if the phone called rings or the call has been connected.
    Each feature code consists of a name which is displayed in the line menue and a code dialed on the telephone system as sson as the user has clicked on the feature code.
  • Pickup feature code
    Permits configuration of a facility code to carry out a pickup if the driver of the telephone system does not provide this via TAPI. Primarily, it will be attempted to realise a pickup via TAPI. If this fails, the facility code deposited will be used. The code must contain <NUMBER>for the number of the line which a call is to be picked up from. Example: *59<NUMBER>
  • Always executive a pickup as a pickup (no LineRedirect)
    In the event of a pickup, the estos UCServer will always try to forward the call from the extension called to the user carrying out the pickup. Only if forwarding fails will a pickup be carried out. By setting this option, you can make sure that a pickup is always carried out right away.
  • Reverse call direction in case of a pickup:
    Some telephone systems report pickup calls as outgoing. This will result in a false display in the journal. This option permits reversal of the call direction.

Line status
The line status, whether available or not, is displayed in the form of a colored icon. If a ECSTA driver is used, the tooltip schows detailed information on the status icon in case of en error (communication error, login error, license error etc.).

Icon Statement
This line could be opened.
This line could not be opened. Check the functionality of the TAPI driver.
This line is not in use. The terminal device has been physically disconnected and is therefore not connected to the TK system. This line cannot be used.
Line has not yet been initialised.

Version 6.0