Call duration per project

PCA_Projects_Minutes_per_Project

Description:

Call duration per project, differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. The projects are always arranged in alphabetical order. Not taken into account are missed calls (call duration = 0).
To analyze the call durations with a project, click on the bar of the project. A new graphic opens with the Call Durations for a Project over Time.

Filter:

  • Selected projects or Top 5 / Top10 / Top20 / all
  • Selected employees / teams
  • Time period
  • internal/external or all calls

The following are displayed:

  • Total call time of outgoing calls / projects
  • and
  • Total call time of incoming calls / projects
  • or
  • Total call time of forwarded incoming calls / project
  • Total call time of directly accepted incoming calls / project

PCA_Graph_Menu_Open Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.

Version 6.0