Number of calls per project

PCA_Projects_Calls_per_Project

Description:

Number of all accepted calls (conversations) per project (orange = outgoing | blue = incoming, or incoming directly accepted, light blue = incoming forwarded). Missed calls are not considered (call duration = 0). To analyze the calls for a project in more detail, click on the bar of the project. A new graphic opens with the Calls of your Employees for a Project over Time.

The following are displayed:

  • Sum of outgoing calls
  • and
  • Sum of all incoming calls
  • or
  • Sum of forwarded incoming calls
  • Sum of directly accepted incoming calls

PCA_Graph_Menu_Open Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.

Version 6.0