The top 5 customers that have communicated the most (number of calls) or the longest (call duration). The Others section refers to the other customers. Customers with the same results are sorted alphabetically. To analyze the calls or call duration of a customer in more detail, click on the segment of the customer. A new graphic opens with the Number of Calls of your Employees with the Customer over Time.
The following are displayed:
Evaluation according to:
|Database: This evaluation only refers to the current time period, not the comparison time period!|