Availability (outgoing)

PCA_Availability_Out

Description:

The Service Level, or the ratio of missed to accepted calls (= availability), is displayed. A Service Level of 100% means no missed calls. Only outgoing calls are considered.
To analyze the development of the call duration (outgoing) over time, click on a segment of the call duration (e.g. <10s). A new graphic opens with the Chronological Sequence of the Call Duration.

Filter:

  • Selected customers or Top 5 / Top10 / Top20 / all
  • Time period
  • internal/external or all calls

The following are displayed:

  • Sum of all accepted outgoing calls (conversations) as a percentage of all outgoing calls
  • Sum of all missed outgoing calls as a percentage of all outgoing calls

Version 6.0