Call duration per group / team differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. Not taken into account are missed calls (call duration = 0).
To analyze the call duration of an individual group in more detail, click on the bar of the group. A new graphic opens with the Call Duration of the Group over Time.
The groups are always displayed in alphabetical order.
The following are displayed:
Display incoming forwarded calls
Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.