Call duration per employee differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. Not taken into account are missed calls (call duration = 0).
To analyze the calls of an individual employee, click on the bar of the employee. It will open a new graphic temporal course of the call duration. The employees are displayed in alphabetical order.
The following are displayed:
Display incoming forwarded calls
Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.