Call duration per employee

PCA_Agents_Minutes_per_Agent

Description:

Call duration per employee differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. Not taken into account are missed calls (call duration = 0).
To analyze the calls of an individual employee, click on the bar of the employee. It will open a new graphic temporal course of the call duration.
The employees are displayed in alphabetical order.

Filter:

  • Employee
  • Time period
  • internal/external or all calls

The following are displayed:

  • Total call time of outgoing calls / employees
  • and
  • Total call time of incoming calls / employees
  • or
  • Total call time of forwarded incoming calls
  • Total call time of directly accepted incoming calls

PCA_Graph_Menu_Open Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.

Version 6.0