Availability per group

PCA_Groups_SL

Description:

Availability of the groups. Only green bar = 100% availability. Only red bar = 0% availability The groups are always displayed in alphabetical order.
To analyze the incoming, outgoing and missed calls of an individual group in more detail, click on the bar of the group. A new graphic opens with the Number of Calls of the Group over Time.

Filter:

  • Groups
  • Time period
  • internal/external or all calls

The following are displayed:

  • Service Level in percent (green = successful, red = missed)

PCA_Graph_Menu_Open Settings:

Filter:

  • Incoming calls
  • outgoing calls
  • incoming/outgoing calls

Version 6.0