Groups with the most calls

PCA_Groups_TOP5

Description:

The top 5 teams that have communicated the most (number of calls) or the longest (call duration). The Others section refers to the other groups. Groups with the same results are sorted alphabetically. To analyze the calls or call duration of an individual group in more detail, click on the segment of the group. A new graphic opens with the Number of Calls of the Group over Time.

Filter:

  • Groups
  • Time period
  • internal/external or all calls

The following are displayed:

  • Percentage of total call volume or call duration of all groups

PCA_Graph_Menu_Open Settings:

Evaluation according to:
  • Number of calls
  • Call duration
Filter:
  • incoming calls only
  • outgoing calls only
  • incoming/outgoing calls

Version 6.0