Employee with the most calls

PCA_Agents_Most_Calls

Description:

The top 5 employees who have communicated the most (number of calls) or the longest (call duration). The Others section refers to the other employees. Employees with the same results are sorted alphabetically. To analyze the calls or call duration of an individual employee in more detail, click on the segment of the employee. A new graphic opens with the Number of Calls or Call Duration of the Employee over Time.

Filter:

  • Employee
  • Time period
  • internal/external or all calls

The following are displayed:

  • Percentage of the total call volume or call duration of all employees

PCA_Graph_Menu_Open Settings:

Evaluation according to:
  • Number of calls
  • Call duration
Filter:
  • incoming calls only
  • outgoing calls only
  • incoming/outgoing calls

Version 6.0