The top 5 employees who have communicated the most (number of calls) or the longest (call duration). The Others section refers to the other employees. Employees with the same results are sorted alphabetically. To analyze the calls or call duration of an individual employee in more detail, click on the segment of the employee. A new graphic opens with the Number of Calls or Call Duration of the Employee over Time.
The following are displayed:
Settings:Evaluation according to: