The offline journal is a server-based database which temporarily saves missed calls before delivering them to the users.
To be able to use the off-line journal, it needs to be activated for the user in the configuration of the User. If the estos ProCall software runs on the user's PC, the phone call is registered directly to it and is sent as an unanswered phone call. If the estos ProCall software is not running or the PC is switched off the call is stored temporarily in the offline journal on the server. If the user then starts the estos ProCall software the calls are sent to the client which processes them as usual.
In addition to the off-line journal, there is also the possibility to send these missed calls directly by e-mail from the server. It is sometimes possible that not all names of callers are found here. The server processes phone numbers only with the user administration and the MetaDirectory.