An Auto Attendant is an automated reception that greets the callers and provides them with several options, for example to be connected with the employee of a particular department by pressing a key. A typical welcome by an Auto Attendant could be the following:
"Hello, you are connected with company XYZ in ABC. If you want to be forwarded to the sales department, please press 1. If you want to be forwarded to the support department, please press 2."
An automatic acceptance has the following advantages:
The Auto Attendant operates day and night.
The ixi-UMS Auto Attendant consists of a server part, which is installed on the ixi-UMS Kernel and an ixi-UMS Auto Attendant Client. With ixi-UMS Auto Attendant Client, you can set up such processes graphically and adjust them according to your needs. The ixi-UMS Auto Attendant was designed with regard to simple operability, so that also users without any programming knowledge are able to set up an automatic telephone exchange.
There are various modules, with which an individual telephone exchange can be created.