Introduction

estos ECSTA for OpenScape Business makes several Telephony Service Providers for Microsoft® TAPI 2.1 (and 2.2 and 3.0, as well) available. These TAPI drivers create a central communication system between a PC (CTI Server) and the telephone system. All telephone system devices are available from the CIT Server as TAPI lines.

All estos ECSTA for OpenScape Business drivers use the efficient CSTA interface in order to communicate with the telephone system.

For the installation and management of the driver see Driver Management.

3rd Party CTI

Supported Telephone Systems

PBX Driver
OpenScape Business X3* ECSTA for OpenScape Business
OpenScape Business X5* ECSTA for OpenScape Business
OpenScape Business X8* ECSTA for OpenScape Business
OpenScape Business S ECSTA for OpenScape Business

*A CSTA middleware solution is required for the integration of these telephone systems. This middleware will is be integrated either as hardware in the telephone system (OpenScape Business UC Booster Card) or as software on a SUSE Linux operating system (OpenScape Business UC Booster Server) . You will find detailed information about both options and their installation on the UC Booster Platforms page under OpenScape Business.

Using the driver in the network
After installing the driver, you may use all configured line devices on the server as TAPI-lines. If you are using a server based CTI Software, you may install it now. To have the TAPI-devices available on all workstations, the TAPI-driver must be distributed in the network. There are the following options:

  1. estos UCServer
    The estos UCServer is a CTI/UCC server software which distributes the telephony information across the network using a graphical client or a multi-line TAPI driver. Workgroups, domains, Active Directory® and Terminal Server are supported.
  2. estos CallControlGateway
    The estos CallControlGateway for Lync/OCS is a gateway that connects the TAPI-lines with the Lync/OCS server. This enables the Lync/OCS client to use traditional telephone devices via Remote Call Control (RCC).
  3. Windows® Telephony Server
    The Windows® Telephony Server is a component of Windows® server operating systems since Windows® NT. You will need a domain. The service is limited to domain users.

Version 4.0