Notifications

estos CallControlGateway supports message dispatch for unanswered calls.

The message is always sent to the line owner's address. They are identified with the user adminstration.

The content of a notification can be customized with a template. The content of an E-mail is generated with the help of XSLgenerate templates as html. See XSLT Templates.

Send missed calls as E-mail

Notification:

  • Do not send
    No e-mail notifications for missed phone calls are dispatched.
  • Send always
    E-mail notifications for unanswered calls are always sent
  • Send, when the user is logged off
    E-mail notifications are sent if the Communicator Client is not logged on to the CallControlGateway

Receiver

  • Deliver to the first participant that did not answer the call
    The first participant whose phone has rung receives the notification about the missed phone call.
  • Deliver to the last participant that did not answer the call
    The last participant whose phone has rung receives the notification about the missed phone call.
  • all participants
    All participants whose phones have rung receive the notification for the unanswered call.
The estos CallControlGateway supports the indentification of parallel connections, group call, cyclic phone call distribution and forwarding in the call phase. Because of this, unanswered phone calls are not delivered twice, even if the call went to several phones.

Use the caller's e-mail address as the sender
If this option is active, the e-mail notification has the caller as a sender. With this option you permit a direct contact with the caller.

If you use a Groupware solution for absence notifications, the caller receives a message with the absence note you provided. With this the caller is informed when the person can be contacted again or if specified in the absence note they can contact a colleague.

Attach caller's contact data as vCard to the E-mail.
Contact information that was found via the contact search can be automatically attached as vCard to an E-mail. This allows access to all the caller's contact data including from outside of the office.

Exceptions:

  • With internal calls
    No notifications are generated for internal calls.
  • Calls with hidden phone number
    No notifications are generated for calls with hidden numbers.
  • If no contact data could be found
    No notifications are generated for callers in which contact data couldn't be found.
  • If the call rang for less than 2 seconds
    If the caller rang for less than 2 seconds and you don't return calls from colleagues or customers who accidentally dialed your number.

Use this language
You can set the language in which E-mails are sent. The available languages which exist are found in the languages directory.

See also:
E-mail dispatch

Version 4.0